Privacy Policy

We collect information you choose to share: your name, email address, phone number, project or property details, messages, photographs of spaces or pieces, and email signup preferences. Please do not send sensitive medical, financial, or identity information.

Website hosting may process basic technical information such as IP address, browser type, device information, requested pages, and error logs for delivery and security. Any added analytics or marketing tools must be reflected in this policy before use.

We use your information to respond to inquiries, discuss design and consulting services, evaluate pieces offered to us, arrange consultations or event participation, and send updates you request. Technical information helps us maintain and protect the website.

Website forms save your request in Lovable Cloud. Email updates are optional. We record your consent when you check the email-update box; leaving it unchecked does not opt you into marketing.

Submitted photographs help us understand your inquiry or evaluate a piece. Consultation inspiration notes, links, and photographs help us prepare for your discovery call and understand your preferences. Photographs are stored privately in Lovable Cloud and are accessible only to authorized Novella Vie admins through short-lived links. They are not added to the public gallery or sent to advertising platforms.

Only share images you own or have permission to provide. Remove private documents and identifying details when possible. We ask for separate permission before using your project photos or testimonial publicly.

We never sell personal data. We may share only what is necessary with service providers supporting our website, correspondence, or requested services. With your authorization, relevant project details may be shared with independent professionals. We may also disclose information when legally required or to protect rights and safety.

You may unsubscribe from marketing emails at any time using the unsubscribe option in a message or by emailing us. Service-related correspondence may still be needed for an active engagement.

We keep information only as reasonably needed to address your request, provide agreed services, maintain business records, or meet legal obligations. We use reasonable safeguards, but no internet transmission or storage method is completely secure.

Essential website technologies may support operation and security. No nonessential marketing tracking should be added without updating this policy and obtaining consent where required. External links and any future Instagram embed are governed by those providers’ policies and may allow them to process technical information.

To ask about your information, request access, correction or deletion, or withdraw email consent, write to hello@novellavie.com. We may need to verify your request and may retain records required by law. Applicable rights depend on the laws that apply to your circumstances.

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has shared information so we can address it.

We may update this policy as our services change. An effective date will be added after review and before launch.